TECH SERVICES:

I'm have skills as Computer repair specialist/IT Remote Support Technician who has a can-do attitude and takes pride in providing great customer service. I have 20 years of professional experience. I work with Mac, Windows, Linux, Android and iOS Mobile operating systems.

I have expertise in:

  • computer speeding up;
  • fixing the system's boot;
  • removing viruses (including ransomware);
  • fixing applications' errors on launch;
  • fixing problems with low free disk space;
  • network connectivity issues;
  • virus, malware, spyware, adware diagnosis and removal;
  • configuring VirtualBox, VMWare and Hyper-V virtual machines;
  • optimizing the performance of POP3 mailboxes in Outlook;
  • restoring of deleted data or even disk partitions;
  • working with disk partitions - removing, creating, shrinking, expanding, splitting, merging etc.
  • unlocking of locked bootloader and installation of ROMs, patches, modules etc. on Android.

    • Can do:

  • Take support requests from clients via telephone and chat.
  • Diagnose and resolve technical, hardware and software, issues. (Windows & Mac OS)
  • Help customers with internet connectivity issues on WiFi/LAN connection, intermittent connection.
  • Diagnose and resolve computer problems through phone or remote connection by using LMI (LogMeIn Rescue), TeamViewer, GoToAssist, etc...
  • Use diagnostic utilities to help with troubleshooting.
  • Provide and process information in response to inquiries, concerns, and requests.
  • Access software updates, drivers, knowledge bases, forums, and FAQs on the internet to assist in problem-solving.

    • IT Certifications: CompTIA Security+